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Conrads Privacy Policy

1.) Internet Ordering

We keep all of your ordering and billing information confidential, both online and offline. When you enter the online account and checkout pages, your personal information is encrypted, and stored in a secured server to protect you from fraud and identity theft.

2.) Secure Order Notification

Please note the following:
Once you check out, and your order has been accepted, the web site will send you a confirmation through your email address. This information is sent to you automatically, by the same computer server that gathers your information. Because this message is automatic, please do not reply to it.

3.) Additional Notifications

When we have collected your personal information, we use it only for preparing and shipping that order. We also use your information if your order has problems that we need to solve. When your order has a problem, we try to connect with you over the phone or by email if we have that information. If you need to update your payment information, never do it over email. Please call us instead. Conrads will never ask you to send us an email containing account passwords or payment information.

4.) Catalog Mailings

We send free catalogs every other year. If you got a catalog in the mail, it was because you ordered from Conrads sometime in the past two years. Conrads does not sell catalog mailing list information with any third party.  Conrads does not share the catalog mailing list with anybody except to send catalogs to you. If you don't want Conrads to mail you a catalog, please call 614-297-0497.

5.) The Conrads Club

The Conrads Club is a service offered by Conrads College Gifts to our customers. Customers may sign up and receive free newsletters and exclusive offers. Your email address will be used solely to contact you with newsletters and offers and will never be sold, shared, or rented to any third parties. Should you choose to unsubscribe, your email address will be promptly removed from the list, preventing you from receiving future offers.

Please make sure to add club@conrads.com to your address book or safe sender list when you sign up for the Conrads Club. Email newsletters or offers that "bounce," or offers that cannot be delivered for any other reasons, cannot be sent again.

6.) Email Notifications

Our website uses your email address to send you important notices about the status of your order. You are responsible for using a current email address to receive these messages. Our website will make only one attempt to send a message to your email account. Email notices about your order status that "bounce," or notices that cannot be delivered for any other reasons, cannot be sent again.

7.) Cookies and Tracking

Conrads College Gifts utilizes cookies to store important information about your use of the web site. Cookies are used with each shopping cart to enable you to make online orders. Additionally, we collect and store anonymous information based on the general browsing habits of customers and visitors to this site. This information is not tracked after a customer leaves the site, and does not contain any personally identifiable information. Some of this information may also be utilized in marketing and advertising on social media and parts of this site.

8.) Payment Processing

Most modern sites like Conrads use a third party service to validate electronic billing information online.

Because Conrads uses a third party, your credit card information goes directly to their payment processing system, and is never stored in our web site before, during, or after the transaction is completed.

Your credit card information is shared with the third party only for the purpose of securely processing your order. Besides the payment processor, your credit card information is never handled by any other organizations.

Conrads does not store or print your credit card information for any purpose.

If the Mail Order Department needs to adjust payment for your order, we may contact you over the phone for additional information. This information is stored and processed in a secure location at our store address.

9.) Creating Your Account

When you create a Conrads account, you might be challenged to prove you "are not a robot."

This is a CAPTCHA intended to prevent automatic "bots" from submitting fake user accounts. These fake user accounts might be used to make unwanted sales pitches in the comments section of content that Conrads places on the web site.

The CAPTCHA will send information to reCaptcha, which is provided by Google.

The information required by the CAPTCHA is usually just one click from your mouse, along with basic information about your browser and the IP address it is sending information from. Sometimes, the CAPTCHA might also ask you to answer questions based on pictures or distorted text. It will not ask you to provide email or other personally identifiable information.

10.) User Accounts, Messages, and Data Usage

You may set up a user account on Conrads College Gifts.  Conrads will only use the information to handle your activity on the site while you are logged in.

Your activity on the site may cause the site to send you email messages.  Messages will be sent based on the orders you place, comments or reviews you submit based on content Conrads displays on the site, or on updates and changes to your user account information.

Conrads will not sell your user account information to any third party.  Conrads will not share your user account information with any third party except where required to accept your order, process your order, or ship you the items from your order, or when required by law.

Setting up a user account is not required for subscribing to a mailing list.

Having a user account will not affect your mailing list subscription, and will not affect your unsubscribing from a mailing list.

11.) Mailing List Subscriptions and Data Usage

You may subscribe to mailing lists offered by Conrads College Gifts.  Conrads will only use the information to send you promotions, offers, or other information pertaining to the topic of the mailing list.

Conrads will not sell your subscription information to any third party.  Conrads will not share your information with any third party except where required to send you the messages you subscribed for, or where required by law.

Subscribing to a mailing list is not required for using this site.

Subscribing to a mailing list, or unsubscribing from a mailing list will not affect your user account on this web site.

12.) Guidelines for Secure Browsing

Recent technology news seems to be full of data breaches, identity theft, and viruses. While there are many measures that Conrads uses to keep your data confidential, there are also measures that you can take to ensure you stay safe. These suggestions will not only help you stay safe when ordering Buckeyes items online, they will also help you protect your computer and your software long after you leave our page.

  1. Firewall: Purchase and set up a firewall on your computer. Firewalls can help filter out bad information that hackers might try to use to get viruses onto your computer, or worse, to get personal information off your computer. Make sure you change the user name and the password on the firewall, because the factory default settings are too easy for hackers to guess. Also check your operating system for a software firewall, as it can add an extra layer of protection if it is set up properly.
  2. Virus Scanner: Obtain and install virus scanning software. Every computer you use to connect to the Internet can come in contact with viruses, even in places you think are "safe." There are free virus scanners available, so if you can't afford a full-featured (and sometimes costly) program, you can still get protection from viruses.
  3. Passwords: Use strong passwords on web sites where you order online, or where you keep any personal information or files. This includes sites like Facebook, AOL, and other pages that allow you to log in to access their services. Strong passwords use a mix of lowercase and uppercase letters, numbers, and symbols, and are at least 7 characters long. Try making a phrase that you can easily remember, like "Go Buckeyes" and turn it into something using numbers and symbols to replace some of the letters, like "g03uC<eY#s". Please be original; do not use "g03uC<eY#s" now that we've mentioned it. Choose something meaningful to you, so you don't have to write it down, but make sure it's something that a hacker would have a hard time guessing. Also, where your personal and financial information are concerned, NEVER use the same password for more than one web site. It also helps to have more than one email address. Major email providers like Yahoo! allow you to set up disposable email addresses. The more information a hacker has to try to guess, the harder it becomes for them to break into your information.
  4. Updates: Learn how to update your browser, your virus scanner, your firewall, and your operating system, and the other programs you use that connect to the Internet. Most programs are able to update themselves, or have instructions telling you how to get the latest update. Patching your software and keeping programs up to date helps keep hackers from finding holes in your defenses. Also, remember to periodically update your passwords. If you ever forget a password and have it sent to you via email, log into your account, and change the password to something else as soon as possible.
  5. Email: If possible, set your virus scanner to scan your email. It will either warn you about bad things in attachments, or it will clean your attachments up for you, so they are safe. Avoid opening attachments that come from random looking email accounts, or that come unexpectedly. Conrads College Gifts will only send you attachments if you requested something, like a copy of your order, a forwarded email message to answer a question, or a picture of a product you wanted to see.
  6. Sharing a Computer: If you use a public computer (like a computer in a library, a coffee shop, or an airport) to log into a service, always log out when you are finished. The same is true for using the Internet at home, where you may have other family members sharing your computer. Periodically clear your browser's cache and its history to help prevent hackers from learning where you've been on the Internet. Don't just close a browser window to log out of a web site, look for a link you can click that says "Log Out." Some web pages keep you logged in, even if the browser is closed and re-opened. Also, check your browser's settings. Some browsers offer private browsing, and others allow you to clear out the cache and the history just by closing the browser window. These measures will help keep your information away from prying eyes, and from other users who might not observe these guidelines.
  7. Other Accounts: Always keep a close eye on your banking and financial statements, regardless of whether you check online or receive statements in the mail. Look for sudden changes, such as fees or charges you don't remember. By keeping your books balanced, you can usually spot small banking errors, and bigger problems also.
  8. Mobile and Wireless Devices: Your tablet or smartphone devices are computers too, so make sure you keep their software updated. When you're connecting to secure pages, avoid doing it over wi-fi, especially free public wi-fi. If you're using your wi-fi at home, make sure your wi-fi router settings aren't set to factory defaults or settings that are easy for hackers to guess.

By following these guidelines, you can help keep your computer and your information safe, and help prevent viruses from spreading. The more each computer user does to protect himself or herself, the fewer chances a hacker or a virus has to cause trouble.