Shipping:
We primarily ship UPS® Ground unless priority shipping is requested at the time of purchase (Priority shipping is available for an additional charge). UPS cannot ship to a Post Office Box (P.O. Box). Please give a street address. We also ask for phone numbers so we can contact you if we have a question about your order.
Order Processing:
All in-stock items will be shipped promptly, however, orders placed during our peak times (such as football season and Christmas) will take longer. Please Note: package pickup from our store is scheduled for regular business days only, and does not occur on Saturdays or Sundays. Items are usually picked up by UPS at 5:00 P.M. (EST/EDT) on weekdays. You may place orders after this time, but we will have to wait until the next business day to ship your order.
UPS Air Shipments:
UPS Air shipments include Next Day Air, Second Day Air, and Third Day Air. For Ohio residents, please do not order deliveries by NEXT DAY AIR as UPS Ground takes about one business day to ship to most address in Ohio. If you choose UPS Next Day Air shipment, we will estimate the cost of shipment before finalizing your order, and then call back to notify you. If you have chosen UPS Next Day Air, you may also specify Saturday Delivery, but this will automatically add $20.00 to the estimated cost of UPS Next Day Air.
Alaska and Hawaii Addresses:
Shipments addressed to Alaska and Hawaii will be shipped via US Mail and requires additional shipping charges. Otherwise, the order must be sent via UPS Second Day Air or UPS Next Day Air, which also require an additional shipping charge. These charges will be added when your order is processed.
Military Addresses:
Shipments addressed to United States Military or United States Armed Forces addresses (AP, AA, and AE) will be sent via US Mail and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
U.S. Territory Addresses:
Shipments addressed to United States Territories may be sent via US Mail or UPS Ground and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
Large or Heavy Orders:
Large or heavy items may require additional shipping charges. These charges will be added when your order is processed.
Holiday Shipping:
As the holidays approach, we get a large number of orders in a very short period of time. We are unable to furnish customers with their UPS tracking numbers these times. Also, during holiday ordering times, all orders are sent in the same order that we receive them. In stock orders may take between 5 and 10 business days to process and ship. Updates will be posted to this web site if the Mail Order Department is certain that shipping delays are longer than 5 days and that shipping delays will remain in effect for more than 5 days. Automated Email messaging from this web site will also be revised to reflect changes or delays in shipping.
Food Items:
Food items, including candies, refreshments, snacks, and condiments are featured on this site to allow customers to know we carry them, as well as to allow purchasing. The farther away you live, the more likely it is for your food item(s) to pass through varying and possibly adverse conditions. Because UPS® does not use climate-controlled transport or delivery vehicles, check the local and nationwide weather forecasts prior to placing your order.
Damaged Deliveries:
If an item is received damaged, please notify us within 24 hours so that a claim can be processed. Please hold the original carton, packing materials, and merchandise for inspection, otherwise no claim, replacement, or refund can be honored.
Merchandise and Availability:
All merchandise is subject to availability. Prices are subject to change without notice. We will ship the most current logos in stock. Logos are subject to change by the manufacturer, without notice.
Errors:
We are not responsible for typographical errors, including prices. The on-line store cannot correct a mistyped quantity or determine whether you accidentally ordered the wrong item by clicking a link. All errors are subject to correction. The internet is a rapid way of transmitting your order. If you think you made a mistake when you sent your on-line order, please try to contact us as soon as possible, so that we do not ship you the wrong items or send a package to the wrong address. A mistake in your order is covered under our Returns Policy.
International Orders:
Payment for international orders must be made in US currency, by money order, or by certified check. Sorry, we are not able to accept ANY credit card on ANY international orders. When we receive your international order, we will contact you with an accurate total that includes shipping costs. When your payment arrives, we will ship your order. You are responsible for all duties and taxes that apply in the country where the package will arrive.
Drop Shipped Items:
Some items come directly from the manufacturer to you. These items require a longer delivery time, usually 4 to 6 weeks. These longer delivery items have notices listed at the end of the product's description. Please Note: when you order a drop-shipped item, because it is not shipped from Conrads, we cannot provide you with a UPS tracking number for the item. Manufacturers may choose their own shipping method which does not necessarily include tracking options.
For a complete list of drop-shipment items, please click here.
Sorry, we are unable to offer gift messages or express shipping on any product that is shipped directly from the manufacturer.
On most orders, your credit card is not charged until your order is ready to ship. When products are shipped directly from the manufacturer, your credit card will be charged when the order is placed.
Quick Checkout:
Quick Checkout is a faster way to place orders through our web site. It allows you to order without setting up a member account. As a result, the information you give us is used to bill your order and to let us know where to ship your order. It is not retained afterward and cannot be tracked in any way. If you intend to place an order using the Quick Checkout feature, please note that shipping policies are slightly different as a result of how the order is processed:
Terms and Conditions:
Please Note: By ordering or requesting any item(s) from this web site, you indicate your agreement to the above shipping and special payments policies.
We primarily ship UPS® Ground unless priority shipping is requested at the time of purchase (Priority shipping is available for an additional charge). UPS cannot ship to a Post Office Box (P.O. Box). Please give a street address. We also ask for phone numbers so we can contact you if we have a question about your order.
Order Processing:
All in-stock items will be shipped promptly, however, orders placed during our peak times (such as football season and Christmas) will take longer. Please Note: package pickup from our store is scheduled for regular business days only, and does not occur on Saturdays or Sundays. Items are usually picked up by UPS at 5:00 P.M. (EST/EDT) on weekdays. You may place orders after this time, but we will have to wait until the next business day to ship your order.
UPS Air Shipments:
UPS Air shipments include Next Day Air, Second Day Air, and Third Day Air. For Ohio residents, please do not order deliveries by NEXT DAY AIR as UPS Ground takes about one business day to ship to most address in Ohio. If you choose UPS Next Day Air shipment, we will estimate the cost of shipment before finalizing your order, and then call back to notify you. If you have chosen UPS Next Day Air, you may also specify Saturday Delivery, but this will automatically add $20.00 to the estimated cost of UPS Next Day Air.
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Additional Shipping Information: To use the UPS® Ground Shipping Map, please click the map, or the link below. Type in the zip code 43201 in the Origin ZIP Code blank on the UPS Web page. This will give you an estimate for when your order should arrive. If the home page indicates any shipping delay, add the number of days to the estimate from the UPS web site. See the UPS® Ground Shipping Map Visit the UPS® Home Page |
Alaska and Hawaii Addresses:
Shipments addressed to Alaska and Hawaii will be shipped via US Mail and requires additional shipping charges. Otherwise, the order must be sent via UPS Second Day Air or UPS Next Day Air, which also require an additional shipping charge. These charges will be added when your order is processed.
Military Addresses:
Shipments addressed to United States Military or United States Armed Forces addresses (AP, AA, and AE) will be sent via US Mail and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
U.S. Territory Addresses:
Shipments addressed to United States Territories may be sent via US Mail or UPS Ground and may require different shipping charges than those specified for UPS Ground. These charges will be calculated when your order is processed.
Large or Heavy Orders:
Large or heavy items may require additional shipping charges. These charges will be added when your order is processed.
Holiday Shipping:
As the holidays approach, we get a large number of orders in a very short period of time. We are unable to furnish customers with their UPS tracking numbers these times. Also, during holiday ordering times, all orders are sent in the same order that we receive them. In stock orders may take between 5 and 10 business days to process and ship. Updates will be posted to this web site if the Mail Order Department is certain that shipping delays are longer than 5 days and that shipping delays will remain in effect for more than 5 days. Automated Email messaging from this web site will also be revised to reflect changes or delays in shipping.
Food Items:
Food items, including candies, refreshments, snacks, and condiments are featured on this site to allow customers to know we carry them, as well as to allow purchasing. The farther away you live, the more likely it is for your food item(s) to pass through varying and possibly adverse conditions. Because UPS® does not use climate-controlled transport or delivery vehicles, check the local and nationwide weather forecasts prior to placing your order.
Damaged Deliveries:
If an item is received damaged, please notify us within 24 hours so that a claim can be processed. Please hold the original carton, packing materials, and merchandise for inspection, otherwise no claim, replacement, or refund can be honored.
Merchandise and Availability:
All merchandise is subject to availability. Prices are subject to change without notice. We will ship the most current logos in stock. Logos are subject to change by the manufacturer, without notice.
Errors:
We are not responsible for typographical errors, including prices. The on-line store cannot correct a mistyped quantity or determine whether you accidentally ordered the wrong item by clicking a link. All errors are subject to correction. The internet is a rapid way of transmitting your order. If you think you made a mistake when you sent your on-line order, please try to contact us as soon as possible, so that we do not ship you the wrong items or send a package to the wrong address. A mistake in your order is covered under our Returns Policy.
International Orders:
Payment for international orders must be made in US currency, by money order, or by certified check. Sorry, we are not able to accept ANY credit card on ANY international orders. When we receive your international order, we will contact you with an accurate total that includes shipping costs. When your payment arrives, we will ship your order. You are responsible for all duties and taxes that apply in the country where the package will arrive.
Drop Shipped Items:
Some items come directly from the manufacturer to you. These items require a longer delivery time, usually 4 to 6 weeks. These longer delivery items have notices listed at the end of the product's description. Please Note: when you order a drop-shipped item, because it is not shipped from Conrads, we cannot provide you with a UPS tracking number for the item. Manufacturers may choose their own shipping method which does not necessarily include tracking options.
Sorry, we are unable to offer gift messages or express shipping on any product that is shipped directly from the manufacturer.
On most orders, your credit card is not charged until your order is ready to ship. When products are shipped directly from the manufacturer, your credit card will be charged when the order is placed.
Quick Checkout:
Quick Checkout is a faster way to place orders through our web site. It allows you to order without setting up a member account. As a result, the information you give us is used to bill your order and to let us know where to ship your order. It is not retained afterward and cannot be tracked in any way. If you intend to place an order using the Quick Checkout feature, please note that shipping policies are slightly different as a result of how the order is processed:
- Quick Checkout does not allow you to place an order for shipping to any address other than to your billing address. If you use the order note blank to specify a different shipping address for the order, it will not be used as the shipping address.
- Quick Checkout does not store your information in our offline accounting database. If you request any service from us that requires your bill to be updated, the Mail Order Department will need to create a record containing your address and payment information in order to make that change. That record will be created in our offline accounting database and will not be posted to the web site.
- Services requiring an offline accounting record include, but are not limited to, the following: Priority shipping, requesting the addition of extra items in your order, redemption of a coupon that does not have an online promotional code, or requesting a discount that does not have an online promotional code but that is authorized for you by the management at Conrads College Gifts.
- Quick Checkout is a service provided by Conrads College Gifts to allow you to quickly complete your order and does not give your order any priority over any other order. During our peak times, orders are sent out in the same order that we receive them.
- Except when additional work is necessary to update our offline accounting database, orders placed using Quick Checkout will not be given increased priority over orders placed without using Quick Checkout, and orders placed without using Quick Checkout will not be given increased priority over orders placed using Quick Checkout.
Terms and Conditions:
Please Note: By ordering or requesting any item(s) from this web site, you indicate your agreement to the above shipping and special payments policies.
