We want our customers to enjoy their experience at Conrads, whether they're calling or visiting our brick-and-mortar store, or whether they're arriving online. We adjusted the appearance of our site to make it easier to read on almost any browser. If you're having any trouble with your browser, please let us know Troubleshooting - click here.

The Account Login is just one of the many features our site offers. When you order, this site will set up your account and allow you to track the progress of your order. If you do not feel comfortable using this feature, you can still call us, FAX us, or mail us an order. Quick checkout also allows you to order without setting up an account.

Our website will hold onto your order for up to twenty four hours before you need to go through Checkout, or before you add other items. If you wait 24 hours, then the website will empty your cart and you'll have to redo the order. So if you're not sure you want a certain item, you've got time to change your mind about your order.

You'll find out if you can't order items when you try to check out. The site might say your cart is empty even though you know you put items in there. This problem usually happens because your browser is not set to accept cookies. A cookie is a small file that our site gives to your computer to track your order--if your browser doesn't accept cookies, then orders won't go through. Here's how to adjust your settings:

For Microsoft Internet Explorer, 6.0 or higher...

1. Click on the "Tools" menu
2. Select "Internet Options" from the menu
3. A window should with tabs at the top
4. Click on the "Privacy" tab
5. In the "Settings" area, check to see if the privacy is set to "Block All Cookies"
6. If the privacy is set to "Block All Cookies", you will need to turn it down at least one notch, to "High" or "Medium High" in order to allow the site to work. The shopping cart, the account login, and the rest of the site will function properly at "Medium High."
7. After changing the settings, click "OK."
8. After this, you should be able to add items to your shopping cart.

For Mozilla Firefox, 3.5 or higher...

1. Click on the "Tools" menu
2. Select "Options..." from the menu
3. A window should appear with a row of icons across the top
4. Click on the "Privacy" icon
5. Look for the box beside "Accept cookies from sites"
6. Click the box beside "Accept cookies from sites" so that there is a check mark inside it
7. After changing the settings, click "OK"
8. After this, you should be able to add items to your shopping cart.

For Apple Safari Browser, 4.0 or higher...

1. Click on the "Edit" menu*
2. Select "Preferences..." from the menu
3. Click on "Security"
4. Look for the radio buttons beside "Accept cookies:"
5. Click on the button beside "Only from sites I visit"
6. Close the preferences window, and Safari will save your preferences
7. After this, you should be able to add items to your shopping cart.

*If you do not see the "Edit" menu, click on the gear-shaped icon located in the upper right corner of the browser window and follow the remaining steps.

For Google Chrome Browser, 4.0 or higher...

1. Click on the wrench-shaped icon located in the upper right corner of the browser window
2. Select "Options" from the menu
3. A window should appear with tabs at the top
4. Click on the "Under the Hood" tab
5. Scroll down to review settings below the "Privacy" heading
6. Look for "Cookie settings:"
7. Change the menu under "Cookie settings:" so it says either "Allow all cookies" or "Accept cookies only from sites I visit"
8. After changing the settings, click "Close"
9. After this, you should be able to add items to your shopping cart.

For Opera Browser, 10.1 or higher...

1. Click on the "Tools"
2. Select "Preferences..." from the menu
3. A window should appear with tabs at the top
4. Click on the "Advanced" tab
5. The "Advanced" tab has a menu on the left side
6. Click on "Cookies" on the menu
7. Click on the radio button beside "Accept cookies" or "Accept cookies only from the site I visit"
8. After changing the settings, click "OK"
9. After this, you should be able to add items to your shopping cart.

If you are still having trouble ordering, or you don't want to change your browser settings, you can still order by phone, FAX, or mail. If you notice that any of these instructions are incorrect, or out-of-date, please click here to let us know

Our mail order office is open Monday to Friday, from 10 A.M. to 6 P.M. (Eastern Time). This website will take orders at any time of day, any day of the week. However, we can only send out orders during regular office hours.

Spring Store Hours:
Monday to Friday: 9:30 A.M. to 6:00 P.M.
Saturday: 10:00 A.M. to 6:00 P.M.
Sunday: 11:00 A.M. to 5:00 P.M.
(In March, store hours may vary based on game schedules and weather conditions.)

Summer Store Hours:
Monday to Friday: 9:30 A.M. to 8:00 P.M.
Saturday: 10:00 A.M. to 6:00 P.M.
Sunday: 11:00 A.M. to 5:00 P.M.
(Our hours are subject to change.)

Autumn Store Hours:
Monday to Friday: 9:00 A.M. to 8:00 P.M.
Saturday: 9:00 A.M. to 7:00 P.M.
Sunday: 9:00 A.M. to 5:00 P.M.

Football Home Game Hours:
Home Game Friday: 9:00 A.M. to 8:00 P.M.
Home Game Saturday: 8:00 A.M. to closing
Home Game Sunday: 9:00 A.M. to 5:00 P.M.
(Our hours are subject to change.)

Winter Store Hours:
Monday to Thursday: 9:00 A.M. to 6:00 P.M.
Friday: 9:00 A.M. to 7:00 P.M.
Saturday: 9:00 A.M. to 7:00 P.M.
Sunday: 9:00 A.M. to 5:00 P.M.
(Store hours may vary due to special events or weather conditions.)

Our Telephone Numbers:
Local: 1-614-297-0497
Toll Free: 1-888-GIFT-OSU (1-888-4438-678)

Our FAX Numbers:
Local: 1-614-291-3106
Toll Free: 1-877-2FAX-OSU (1-877-2329-678)

Our catalog has a mail-in order form that you can use. When mailing an order, please double-check all your information and make sure your phone number is included. If you do not have a catalog, you can request one online by submitting your information on our contact form click here to sign up. If catalogs are out of stock, we will sign you up for our mailing list and send one as soon as they become available.

We ship using UPS Ground to most addresses in the contiguous United States. Some items that fit into an envelope can be mailed, saving you on the shipping cost for that item. When you place your order, you have the option of which shipment method you want. If you are in Ohio, please do not order air shipments, as UPS Ground can deliver to Ohio addresses in about 1 business day.

During holiday shopping times, we get a large number of orders in a very short period of time. We may not be able to furnish customers with their UPS tracking numbers at these times. Also, during this time, all orders are sent in the same order we receive them. Orders may take between 5 and 10 business days to process and ship. UPS Air shipments are not available for most drop shipped items; please see the next question for more details.

Express shipping costs extra, and for some reason, the site was posting it as the default. That meant that when a customer ordered online without double-checking, they were billed extra for express shipping! Because it was causing customers a lot of confusion, we decided to change the store. Conrads still offers express shipping, but we prefer that you call to let us know.

Express shipping is not available on drop shipped items. These items are shipped from the manufacturer and have a shipping delay that overrides any shipping method that you might like. This is because the manufacturer uses his or her own shipment method to send you the item that you ordered. The manufacturer's choice of shipping methods will determine the shipping delay and shipping cost for each drop shipped item you order. Some manufacturers can ship quickly, so if you need a drop shipped item by a certain date, please call us in advance, as soon as possible.

Because the internet is a rapid way of sending us an order, if you think you made a mistake in your online order, please try to contact us as soon as possible. Please call or use our contact form: click here to submit corrections to your order.

If you are not completely satisfied, we will gladly replace the merchandise if returned within 60 days of delivery. If you'd prefer, we can refund your purchase price. Merchandise must be in its original condition. We cannot accept items that have been worn, laundered, or altered. Sorry, we cannot refund the cost of shipping.

Compact discs, software, and videos may be exchanged for the same title only. An exchange can only be handled if the product has not been opened, or if the product is damaged or defective.

Please notify us as soon as possible. If you ordered one item but we shipped a different item, then your order is covered under our Returns Policy. We can send UPS to take your package back to us, or we can mail out a UPS return label to let you send the item back. If we send UPS to pick up the item, they will try three times. Somebody will have to be there to give them the package.

If you received a free gift that came with an item that you ordered, you can still get a refund on the original item from your order. We will refund the difference between the original item and the gift item if you just return the original item. But if you return the gift item as well, then we can refund the full cost of the item. If you got a Conrads Catalog as a free gift with your order, you do not need to return it.

We believe that you should only receive relevant emails, not junk or offers that you don't really care about. Just like the rest of your personal information, Conrads College Gifts does not sell your email address to any other people or any other businesses.

The website will try to send you an order confirmation as soon as your order is completed online. These are the automatic emails that our site is able to send: New Account Information, Order Confirmation, and Order Status. The emails we will send manually include answers to your online questions, newsletters, and (when necessary) requests for you to verify information. Because the website can automatically send you updates on your order, please keep enough space in your account to receive these messages. The web site is configured to send these updates automatically, but you are responsible for keeping your email address and email account up to date so that the messages come through. Conrads College Gifts will never send you an email that asks you for the password to your online account.

Our web site requires inventory information for most of the items it displays. If an item is not in stock, then the website will let you know that the item can't be bought. Also, for furniture items and large items shipping by freight, you must order by phone so that we can estimate the exact cost of the shipment.

You can call us to subscribe to the catalog mailing list. We keep your name and address on the list for two years after your most recent order, so ordering from this web site or ordering by phone will automatically put you on the mailing list. Expect to receive a catalog if you've subscribed or ordered from us within the past two years. Catalog development begins in the late summer. After the printing is finished, we begin sending catalogs from late September to October.

Because the item numbers from previous catalogs have changed, and because items from older catalogs may no longer be available, it is not feasible to match every item to something that comes from the catalog. Our Quick Links menu has a link to the 2007-2008 catalog items, or you can click here to see 2007-2008 catalog items.

Many website items match items that are in the catalog. To find items from the 2005-06 catalog, type "c6-" in the search blank. To find items from the 2007-08 catalog, type "c7-" in the search blank. You can also go to "Quick Links" and choose "Search 2007-08 Catalog" from the menu.

Yes you can! Many of our items have catalog numbers that you can find by using our search. If you can't find the item you were looking for, please feel free to call us.

That depends on what the item is. The web site automatically hides items that are sold out. If you remember seeing an item, but now it is gone, please call us for availability.

Credit Card Transaction:
If you are paying for an order using your credit card, the web site will attempt to match your billing information with the information that the credit card processor has. While Visa and MasterCard branded credit cards are processed through one system, American Express and Discover branded credit cards are each processed through different systems. All of the systems are kept secure by the credit card processors. This web site is kept secure by its own software, so that communication between your credit card processor and Conrads College Gifts is kept secure.

Credit Card Order Processing:
We will not bill you for your order unless the items are in stock and ready to ship, or your order contains items that are drop shipped from the manufacturer who requires payment in advance because the items are made-to-order.

Credit Card Failed Transaction:
If your credit card transaction fails, it may be due to a mismatch in your address, a mistyped credit card number, an incorrect expiration date, or an incorrect credit card security (CVV) number. It may also happen because your credit has been declined. If your credit card transaction fails, the web site will not allow you to finish your order, so your order will never reach the Conrads Mail Order Department. If your order never reaches our Mail Order Department, then the Conrads Mail Order Department will never bill you for it.


Debit or ATM Card Transaction:
If you are paying for an order using your debit card, the web site will attempt to match your billing information with the information that the debit card processor has. While Visa and MasterCard branded debit cards are processed through one system, American Express and Discover branded debit cards are each processed through different systems. Unlike with credit cards, your debit card draws funds directly from your own bank account. Because of this difference, prior to any authorization, your bank will "reserve, a sum of money when your information is compared. This is done to make sure you have enough money in your account to cover the cost of your order. All of the systems are kept secure by the debit card processors. This web site is kept secure by its own software, so that communication between your debit card processor and Conrads College Gifts is kept secure.

Debit or ATM Card Order Processing:
We will not bill you for your order unless the items are in stock and ready to ship, or your order contains items that are drop shipped from the manufacturer who requires payment in advance because the items are made-to-order.

Debit or ATM Card Failed Transaction:
If your debit card transaction fails, it may be due to a mismatch in your address, a mistyped debit card number, an incorrect expiration date, or an incorrect debit card security (CVV) number. It may also happen because your bank account has become overdrawn. If your debit card transaction fails, the web site will not allow you to finish your order, so your order will never reach the Conrads Mail Order Department. If your order never reaches our Mail Order Department, then the Conrads Mail Order Department will never bill you for it.

Debit Card Failures and Overdrafts:
When the web site does not let you complete your order, you might try to fix the information you typed. If you try to fix the information, the web site has to try to compare information with the bank all over again. Each time you try to fix your information, the bank "reserves" more money. Any failed transaction still counts as money that the bank "reserves," even if you have fixed any problems in your information! Because of this, you can very rapidly reserve a lot of money by clicking too many times on the Submit button for your order, or by trying to fix a failed transaction. This may appear to overdraft your account.

Debit Card Failure Cleanup:
Failed debit card transactions are removed from your bank account after approximately 3 business days. They are automatically removed by your bank, not by the Conrads Mail Order Department. As failed debit card transactions are removed, the "reserved" money is returned to your account so that you can use it again. Because you have to wait for this to happen, we recommend that you order online only when you are sure that other checks and withdrawals from your bank account have cleared.

Return to your shopping cart. Click on the "My Cart" link at the top of the page, or click here. After you go back to your cart, click on the checkout button again. The web site should take you back to the page where you can choose to create a new account.

If you are in Quick Checkout and you already have an account, sign in under Existing Customers.

The Conrads College Gifts eClub is still taking new members! We just changed the service so that it is managed in-house. If you are already a member, you can rest assured that we have your registration information and that new offers will keep coming. If you want to join the Conrads Club, please click here to sign up!

The menu is supposed to make things easier for you to find here at Conrads, but there are a few things that can keep you from seeing it.

• When the page first loads, the menu may take a couple more seconds to show. That means you might not see all of the selections under "Quick Links" or under "Contact Us" when you point your mouse pointer at the menu.
• If you are using the Safari browser, it shows the names of each part of the menu after you point at that part of the menu. After a second, Safari will show the name in a small tag beside your mouse pointer. Pointing directly at the tag will make the menu close again. Instead, to open the menu, point to the red triangle ( ). The tag should appear to the right of the mouse pointer, and you should have enough room to move past the tag without the menu closing.
• If you are using any browser, and you turn off JavaScript in your browser, the selections under "Quick Links" and "Contact Us" will not show. You can get them to show by turning JavaScript back on, or you can just click on "Quick Links." That will show you a new page that lets you see the selections that appear under "Quick Links" and "Contact Us."

That CD is the Buckeye Battle Cry CD. Here's the link if you're interested in buying the Buckeye Battle Cry: Click Here to buy the CD.

Yes, they did. It was called Saturday Afternoon Fever, and Conrads College Gifts used to carry it online and in our store. Unfortunately, it is sold out right now, so we cannot provide a link at this time. Update: The Saturday Afternoon in Columbus CD features fight songs from the Big Ten and Pac Ten. If we get more in stock you'll see it in this category: Marching Band CDs.

The Buckeye Demo is an OSU Marching Band performance where each instrument section is introduced separately and allowed to play part of a song. Then, at the end, the whole song is played together by the entire Marching Band. We have a Marching Band CD that includes the Buckeye Demo. It's called "Hang On Sloopy".

That song is called Le Regiment. There are several OSU Marching Band CDs that include that track. To see the Marching Band CDs that include it, Click Here to see CDs with Le Regiment.

That song is called "Ramp Entrance" or just "Ramp" for short. There are a couple of OSU Marching Band CDs that include that track. To see the Marching Band CDs that include it, Click Here to see CDs with Ramp (Entrance).

That depends on how much room you want to leave between the leaves. A long time ago, we had a customer order several sets of Buckeye Leaves, but we didn't know what he needed them for. Later on, we found out what he was up to. To make it easier on the rest of our customers, he told us how many it took.

It takes about 80 authentic Buckeye Leaf stickers to decorate an entire regulation-sized football helmet. When you buy them, they come in sheets of ten, so you'll need about eight sheets. Before you order that many, remember both the replica and authentic helmets we offer already have 9 leaves on one side. Are you ready to order Buckeye Leaf stickers right now?

The authentic vinyl Buckeye Leaf stickers are available at Conrads College Gifts, Click Here to order Buckeye Leaf Stickers.

Each OSU player is under contract to The Ohio State University. The terms of their contract require that they never receive money for playing, and that they do not have a contract with any other agent. These rules are required for every player in the NCAA, and violators can be penalized. The punishments include being forced to sit out or forfeit a game, or even the loss of scholarships.

Because of the rules, our manufacturers and suppliers do not produce any items with the names, numbers, photos, or likenesses of any current OSU player.

Jerseys, hats, sweatshirts, and t-shirts and other products made by Nike are unavailable because Nike does not sell items to Conrads College Gifts. In 2007, Conrads College Gifts did contact Nike about ordering products, but an agreement was not reached.

Also, due to an exclusive contract between Nike and Ohio State, no other manufacturers have been permitted to make jerseys similar to the ones worn by players on the field. Because of this, Conrads will not be able to obtain jerseys until this situation changes.

We're sorry for the inconvenience this causes. Here are a few reasons why that message appears on some online items:

• If the item says it was drop-shipped from the manufacturer, we will shut down the item if that manufacturer closes down for the holidays. You can still call our toll free number: 1-888-443-8678 to place your order, but you will have to wait until the manufacturer re-opens. We will allow ordering once that manufacturer's holiday shutdown ends. This message will appear most often during the month of December.
• If the item is drop-shipped from the manufacturer, some items are of a size or shape that cannot easily be shipped. Items like this sometimes require the manufacturer to confirm your order, or set up a delivery using Freight. Manufacturers also deal with varying shipping rates that change based on how far Freight Delivery has to go to reach your shipping address. This means we cannot use the web site to bill your shipping rate, because the shipping rate would be different for each and every customer who ordered the item.
• Some items are made only after you order them and are highly customized. Conrads provides links to the manufacturer so that you can achieve the exact look and design you want, rather than limit you to the typical offerings kept in stock. Customization services generally cost more than the typical stocked items made by the same manufacturer.

If you received a plastic gift card, then you may use it for payment of an online order. There is a number on the back of the card located near the dark magnetic stripe. The following instructions will allow you to use your gift card as an online payment, but our web site must collect your credit card billing information to complete the order:

• The final screen of checkout lists all of the information of your order, with a large blank for special instructions. Please review your information to make sure that it is correct.
• Type a short note in the special instructions blank, to let us know that you wish to pay with a gift card.
• Type the gift card number in your message, and review the number to make sure that it is typed properly.
• Click the "submit" button to send us your order online.
• When we receive your online order, we will only bill your credit card if your order total is greater than the value of the gift card. If the total for your order is less than the value of the gift card, the remaining value will be left in your gift card.
• For debit card orders there will be a delay of three business days for the amount of the gift card to be removed from your balance after you order! In order to avoid an overdraft, keep your debit card statements up-to-date and check your balance prior to placing your order online.
• To reduce the time required in processing your gift card order, please try to use the entire value of your gift card when you order.

You can also use your gift card number when you order by mail or by phone. When doing so, please provide additional payment information in case your order is greater than the value of the gift card.

If you have received a handwritten paper gift certificate, then you may not use it for payment of an online order. While you may still order online, or phone in your order, we will need you to mail the gift certificate back to us prior to processing your order. Conrads College Gifts is phasing out paper gift certificates in favor of plastic gift cards which are easier to process. If you have a paper gift certificate, make sure to check the expiration date before you try to use it.

This page is here to provide basic answers to our customers. If we see more of a certain type of question, then we may add it to here. If your question didn't get answered here, or if the answer made you think of a new question, please call or click here to email us your question.